I have brought this issue to their attention via their support email several times. They should either transfer the subscription to Audirvana Studio or refund the remaining balance to my credit card. I shouldn’t have to subscribe to Studio after the trial period ends since I have 7 months remaining on my current subscription. As I wrote in my original post, I have repeatedly been in contact with Audirvana tech support at They are well aware of the issue, but none of their troubleshooting steps have been successful and so now I have asked them to credit the balance of my subscription to Audirvana Studio which at least works on my two PC’s although I am in a 30-day trial which expires on August 6. Does Audirvana think I’m supposed to just lose the remaining 7 months I’ve already paid for and on top of it subscribe to Audirvana Studio after my trial period ends? That doesn’t sound fair.Į. I have 7 months remaining on my subscription. The subscription is current yet the program stopped working on July 4. I paid $96.00 for a full year’s subscription for Audirvana 3.5 for the period February 2021-February 2022. That can’t be the OS causing the problem.ĭ. It should be noted that Audirvana Studio works just fine on both of these computers so why would it work yet Audirvana 3.5 won’t even allow me to register the license key? Same two computers that it worked fine on for five months and that Audirvana Studio works on now, the same Audirvana servers, and my same Wifi network. The sudden failure can’t be the OS on two separate computers.Ĭ. And, this glitch is happening on TWO different computers. Also, as I’ve said, the software worked just fine from February 12 to July 4. I shouldn’t have to do that to try to get any software to work. No software is worth the hassle of uninstalling and reinstalling Windows just to hope it will work afterward. However, since you replied to that person about the issue I will now address your suggestion.ī. I am the original poster, but I didn’t send you the mail about uninstalling and reinstalling Windows. The delays with being able to only contact them via email are unusually long and this is very frustrating.Ī. Since, tech support can’t seem to resolve the issue I’ve requested two times that they credit the balance of my annual subscription fee to Audio Studio or refund me the 7 months remaining, but haven’t heard back from them for two days. I cannot understand what happened that now prevents me from launching 3.5 on either of my two computers. It should be noted that Audirvana Studio works just fine. After three days of back and forth emails with Audirvana and trying various troubleshooting attempts (verifying firewall settings, etc.) all of which seemed to be correct, I still can’t use Audirvana 3.5. Same result on the second computer.Īudirvana 3.5.46 would never launch past submitting the license key. It should be noted that I also tried this on a second computer. I tried this numerous times (and also rebooted the computer several times). The program didn’t launch nor did any other pop-ups or messages or emails or anything appear. I would copy and paste the new license number provided by tech support and click “Register.” The pop-up would then disappear and nothing else would happen. After the download, every time I clicked on the icon a pop-up would ask me to register my license number. I contacted Audirvana support via email explaining the issue and they reset my license and provided me with a link to download 3.5.46 which I did. I was able to sign up with AS for a one-month free trial. I then uninstalled it and went to the Audirvana website and downloaded what I thought was 3.5, but it turned out to be Audirvana Studio 1.5.5 (AS). I tried this for two days after rebooting several times without success. As of July 4, when I double-click on the icon the player will not open.
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